How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers


Getting the first believers is the most difficult part. Fellow bloggers can surely identify with the challenge of bringing the first 1000 readers on their blog.

As Teixeira reports in a new HBS case, Airbnb, Etsy, Uber: Acquiring the First Thousand Customers, all three platforms concentrated on getting the service side of the equation first, customers second. But there’s a catch. “It’s not just the chicken and the egg, you also want to select the right eggs,” explains Teixeira. “If you acquire the wrong eggs and ostriches come out, then you are in trouble. The chickens will run for the hills.”

The complete article

Michael Blanding — HBS

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