Yelp’s Heyday Is Over


yelp-five-stars-2

Will Zomato face a similar struggle in India?

Part of Yelp’s woes seems related to its new no-term deals, meaning advertising clients are not locked into a contract. While that move initially resulted in a jump in new accounts, it also means businesses aren’t obligated to continue to advertise if they’re not impressed with the results of their advertising — and seemingly, more and more business owners are taking their ad dollars elsewhere, especially as diners flock to other platforms. “I opened a new restaurant a few months ago, and for every five Google reviews we get, we get maybe one Yelp review,” says Danny Teran, co-founder of the NYC-based Watson Hospitality Group. “Three or four years ago, that wasn’t the case.”

The complete article

Whitney Filloon — Eater

Image source

The Right Way to Complain at a Restaurant


0ccbe68717fb4a179a645daecfe7146b

Good restaurateurs want to know when something goes wrong as soon as possible — while the diner is still in the restaurant, ideally — so they can fix it, and avoid a complaint in the future (or in the age of social media, a complaint that goes directly onto Yelp). For people who are used to communicating via email and text, speaking up about a cold plate of risotto can be somewhat anxiety-inducing. According to a recent survey by restaurant consulting group Technomic, 52 percent of millennials are uncomfortable sending food backat a restaurant (by comparison, 61 percent of people over 55 are comfortable doing so). They shouldn’t be! Restaurants want you to have a good experience! Hospitality is their business, and they want you to leave happy — and hopefully, come back again.

The complete article

Whitney Filloon — Eater

Image source

The Story of World Central Kitchen, the Nonprofit Serving Millions of Meals to Puerto Rico


13916514042_1216e9d475_k_edit

Inspiring.

In Puerto Rico, it’s worked. Since arriving to the devastated island in September, World Central Kitchen served more than 2.3 million meals and fed more people than any other organization on the ground, with the help of dozens of chefs and hundreds of other volunteers. But disaster relief is actually new for World Central Kitchen, and prior to this year the nonprofit focused on its mission to create smart solutions to hunger and poverty through other initiatives.

The complete article

Monica Burton — Eater

Image source

The Eater Guide to the Whole Entire World


xochi_ensalada-0-0

Being a foodie, this is something I had to share. Great recommendations from all over the world.

Tapas at the bar in Barcelona, perfect roast goose in Hong Kong, dinner in a vineyard outside Melbourne, and brunch on a terrace in São Paulo — when we travel now, we travel to eat. But global restaurant-hopping goes beyond that perfect iconic essential dish: Restaurants and bars are an opportunity to slip into daily life and experience a city’s unique rhythm. We tapped dozens of local experts to open the doors to the best, the coolest, the weirdest, the most inspiring culinary experiences a traveler can have — in short, these maps are exactly what we want to have at our fingertips when we step off a plane.

The complete guide

Eater

Image source