How do we take care of people who care for us?
Chang, one of Breen’s Central Park West mourners, had been working with her for several years when she brought up clinician burnout. An emergency physician with a doctorate in psychology, Chang regularly worked under Breen’s direction at the Allen Hospital. He also studies how stress plays out in hospital environments. Breen theorized that if groups of doctors, nurses, and technicians at the Allen worked together in consistent teams—instead of different permutations of coworkers for different cases—their well-being would improve. “Her personal belief was that we’re stronger together,” said Chang. When Breen implemented the team-based care plan in the ER, she worked with Chang and two other colleagues to study the outcome. Breen’s intuition was correct: Working together reduced burnout.