The secret lives of Facebook moderators in America


Have you wondered what life would be like for a Facebook or YouTube moderator?

It’s a place where, in stark contrast to the perks lavished on Facebook employees, team leaders micromanage content moderators’ every bathroom and prayer break; where employees, desperate for a dopamine rush amid the misery, have been found having sex inside stairwells and a room reserved for lactating mothers; where people develop severe anxiety while still in training, and continue to struggle with trauma symptoms long after they leave; and where the counseling that Cognizant offers them ends the moment they quit — or are simply let go.

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Casey Newton — The Verge

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Today’s needull looks at the history of content moderation on internet. Not all details on content moderation is disclosed by companies. Content moderation is affecting us everyday, deciding what we see and what we don’t. But, we never really think about it. And that is what makes today’s recommendation interesting.

In 2012, for instance, when headlines were lauding social media for its role in catalyzing the Arab Spring, a Syrian protester named Dana Bakdounes posted a picture of herself with a sign advocating for women’s equal rights. In the image Bakdounes is unveiled, wearing a tank top. A Facebook moderator removed the photo and blocked the administrators of an organization she supported, Uprising of Women in the Arab World. Her picture had been reported by conservatives who believed that images of women, heads uncovered and shoulders bare, constituted obscenity. Following public protest, Facebook quickly issued an apology and “worked to rectify the mistake.”

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The Verge